PK Furniture: Head Office & Stores In Hamilton, Auckland, Tauranga



General Overview

PK Furniture is a New Zealand based furniture company offering a wide range of home furniture products such as bedroom furniture, kids furniture, living & dining furniture, and lounge furniture. The customer can purchase products from them both online as well as in-store. For online purchases, the customer needs to visit their All Products page and make a selection of products out there. Apart from that, they also offer discount options on some of the products which can be viewed as well as purchased by visiting the Panda Deals & Super Deals pages respectively
Warranty Information
All the products of PK furniture come with a one-year of manufacturer’s warranty (unless more stated) from the date of delivery or Pick up. The warranty is non-transferable and only covers manufacturing defects in material & workmanship. In order to make a claim for the warranty, the customer is required to provide the proof of purchase (sales receipt). The warranty is only valid on goods used for residential purpose and if the goods are used for commercial purpose, the warranty will be null & void.

Shipping Information (Delivery & Collection)

PK Furniture offers delivery as well as collection options on all the purchases made from them. Before the customer places an order, he needs to make sure that the product he chooses fits in his doorways, stairs, lift, and other entrances for smooth & hassle free delivery. Also, he needs to provide the correct contact information so the delivery team doesn't face any problem while delivering the purchase.
Delivery:
PK Furniture offers door to door delivery service in case the purchase made by the customer has to be shipped directly from their warehouse or the customer is unable to visit their store location for collection of his purchase. The delivery charges are applicable if the customer chooses the delivery option and in case of upstairs delivery, there will be some extra charges. The exact time of delivery cannot be determined, however, the delivery team will contact the customer before their arrival so that the customer will get ready till they reach his place. In case, the customer is unable to receive the delivery, they can reschedule delivery for him on some extra charges. The delivery service doesn't include the removal of packaging material. They also offer a Next day delivery option on purchases made from Monday - Friday before 5 PM.
Click & Collect:
PK Furniture also offers its customers an option of Click & Collect on online purchase by which the customer can pick up his order by self after placing an order online from their store location. All he needs to do is select click & collect option and he will receive a call from the company as soon as his purchase will be ready for collection. The customer is required to arrange his own transport for the collection and he will also require to provide sales receipt along with ID proof at the time of collection. Also, he must inspect his purchase before collection as the company will not be liable for damages identified after collection. The warehouse collection hours of the company are Monday - Friday between 9 AM - 12 PM & 12:30 PM - 3:00 PM.

Online Return Policy

PK Furniture always stands behind their products that is the reason they offer 30 days of return guarantee on their products in which the customer can return his purchase for any reason which includes the change of mind returns. The customer can return the product for the purpose of exchange as well as a refund which he has to mention at the time of returning the goods. All he needs to do is contact the customer service support and they will provide him a return authorization number and they will dispatch a carrier for the pickup of return. Once the return will reach back to the store, they will inspect its new condition within 72 hours before processing the request of the customer and if the return is for a refund, then they will process the refund back to the same payment method.

How To Contact, Head Office In Auckland & Its Stores In Hamilton & Tauranga With Working Hours

At present, PK Furniture only has a single location in Mt Roskill Auckland which is a nearby location to both Hamilton & Tauranga. The customers from Hamilton as well as from Tauranga can visit the Auckland store and make a purchase of various types of furniture products from them.
  • Contact Us: The customer can submit them an enquiry through their Contact Us page.
  • Customer Service Phone Number: For questions & queries, contact the customer service representatives on the number 09 3947562.
  • Corporate Address: The head office of PK furniture is located at 974 Dominion Road Mt. Roskill Auckland.
  • Email Service Support: The email service support of the company is info@pkfurniture.co.nz.
  • Directions: For the directions of PK furniture store, click on Get Directions option.
  • Working Hours: The operational hours of the PK furniture are Monday - Saturday 9:30 AM - 5:30 PM, and Sunday 10 AM - 5 PM.
  • FAQS: The company has anwered most of the general questions asked by their customers on their Faqs page.
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